Privacy Policy

Last updated: April 14, 2026

JustShop is operated by Shangrao Sixing E-commerce Co., Ltd. (上饶市思行电子商务有限公司) ("JustShop", "we", "our", or "us"). This Privacy Policy explains how we collect, use, share, retain, and protect personal information when you use the JustShop mobile applications, website, and related services.

This page is the official privacy policy for the JustShop mobile applications on iOS and Android, and for related JustShop services.

1. Information We Collect

Account information: username, display name, email address, login identifiers, and account profile information.
Contact and shipping information: recipient name, shipping address, postal code, phone number, and related delivery details.
Order and transaction information: orders, parcel details, payment status, refund status, after-sales records, logistics status, and customer service records related to your purchases.
Content you upload: product images, image-search uploads, DIY images, QC images, customer service chat images, avatars, and other media you choose to submit through the app or website.
Technical and device information: IP address, device type, browser type, operating system, app version, language, approximate usage logs, cookie data, local storage data, and push notification token.
Third-party sign-in information: if you sign in with Apple or Google, we may receive identifiers, email address, display name, or other basic profile information made available by that provider.

2. How We Use Your Information

To create and manage your account.
To process orders, payments, refunds, parcel handling, warehousing, and international shipping.
To provide customer support, after-sales support, quality inspection, and dispute handling.
To support image-based features such as image search, media uploads, DIY submissions, QC submissions, and customer service image sharing.
To send service communications, including account notices, order updates, logistics updates, and customer support notifications.
To maintain platform security, prevent abuse or fraud, comply with legal obligations, and enforce our terms.
To analyze usage trends and improve app performance, service quality, and user experience.

3. App Permissions and Device Access

Camera: used when you choose to take photos for image search, customer support uploads, DIY submissions, QC submissions, or other image upload features. If you do not grant access, you can still use most core features, but you will not be able to capture images directly in the app.
Photo library or storage: used when you choose images to upload, share, or save. If you do not grant access, you will not be able to select images from your device for these features.
Push notifications: used to send order updates, logistics notifications, and customer support messages. If you do not grant permission, you can still use the app, but you may not receive timely notifications.

4. Third-Party Services and Data Sharing

We share personal information only as needed to provide services, complete transactions, support platform operations, or comply with legal obligations. Depending on the features you use, we may share relevant data with the following categories of providers:

PayPal: payment-related information such as order number, amount, payment status, and refund status to process payments or refunds. We do not store your payment card details. See PayPal's Privacy Policy.
Sign in with Apple: Apple login identifiers, email address, and basic account details provided by Apple when you use Apple sign-in.
Google Sign-In: Google login identifiers, email address, display name, and basic profile details provided by Google when you use Google sign-in. See Google's Privacy Policy.
Push service providers: APNs, Firebase, or related notification services may process push tokens and device delivery information so we can send notifications.
Cloud storage or media hosting providers: uploaded images, avatars, chat images, image-search uploads, DIY images, or QC images may be stored with approved storage providers such as OSS or similar media infrastructure.
Logistics, warehousing, customer service, and after-sales providers: shipping details, parcel details, contact data, and order information may be shared as needed to fulfill orders and provide support.

We may also disclose information where required by law, regulation, legal process, or to protect the rights, safety, and security of JustShop, our users, or others.

5. Cookies, Local Storage, and Similar Technologies

We use cookies, local storage, tokens, and similar technologies to keep you signed in, remember preferences, protect account security, support shopping cart and app functionality, and improve performance and user experience.

6. How Long We Retain Your Data

We retain personal information for as long as reasonably necessary to provide services, maintain your account, complete transactions, resolve disputes, enforce agreements, and meet legal, tax, accounting, payment, anti-fraud, logistics, and compliance obligations.

When data is no longer required for these purposes, we will delete it, anonymize it, or securely store it until deletion is permitted.

7. How to Delete Your Account or Request Deletion

If you created a JustShop account, you can request account deletion from within the app at Account > Delete Account.

After a deletion request is processed, personal data that can be deleted will be deleted or anonymized. Certain records may be retained where required for legal, tax, payment, fraud prevention, dispute handling, logistics, or other compliance purposes.

You may also contact us to request access, correction, deletion, or other privacy assistance at [email protected]. We will review and process requests within a reasonable period.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected on this page together with the updated effective date.

9. Contact Us

Email: [email protected]
Website: https://www.justshopchina.com